Collaboration Specialist

For our client, an internationally recognized provider of advanced IT solutions and services, we are looking for a candidate for the position of Collaboration Specialist. If you are an expert in collaboration infrastructure with experience in installation, maintenance, and technical consulting, and you are passionate about solving complex customer issues, we invite you to apply!

Key tasks and responsibilities

• Support pre-sales efforts by identifying and designing collaboration solutions tailored to customer's needs
• Planning, maintenance, and management of Cisco on-prem collaboration solutions
• Administration and management of the central systems of collaboration infrastructures, ensuring optimal performance and availability
• Provide technical support to customers
• Creation of project documentation
• Implementation of projects
• Monitoring the development of technology in one's field
• System support and technical advice to customers and internal teams
• Share knowledge with colleagues through internal trainings and presentations
• Provide services to customers abroad

Expected knowledge and competences

• Education in computer science, informatics, electrical engineering, or a related field
• 5 years of experience in a similar or relevant role
• Cisco certifications such as CCNP Collaboration or CCIE Collaboration
• Cisco’s collaboration suite. Hands-on knowledge in managing and maintaining the following solutions: CUCM, CUBE, CUC, IMP, CMS, UCCX, UCCE, Expressway
• Strong understanding of network protocols, particularly TCP/IP
• Familiarity with security protocols and best practices related to collaboration solutions
• Fluent in English