Client Service Analyst
Sarajevo
Flexible Hybrid 3-5 years of professional experience
Short Description
On behalf of our client IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, Manpower BiH is currently looking for Client Service Analyst to join their team.
Description
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality
- Follows IQVIA data verification protocols
- Researches, analyzes and responds to client inquiries that are routine in nature
- Provides support to team for client service meetings at customer sites
- May produce ad-hoc studies on demand
Requirements
- Bachelor's Degree Req – pharma, economics, IT
- At least Two (2) years related work experience
- Preferred experience in pharmaceutical experience sector
- Proficient in MS Office applications such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills
